Just a note to say thanks for the quick service -
Ok, just a short testimonial to summarise the service I received.
I ordered all the bits for putting up a new digital TV aerial and required some advice on this.
I received replies to my query emails within hours, not days or weeks(or never) like
some. These guys genuinely know their stuff and you can tell by their superb no nonsense
website. Sure, they're not the cheapest, but I think we have too much 'cheap' in
our country these days. You get what you pay for and that gets you superb service
Buy with confidence. Absolutely excellent company, too few like this out there any more.
Well done. K Jones (Northampton).
Thanks very much. This kind of service is why good companies (like yourselves) get referred to friends. Regards G Watson (Dunblane)
I found your site a few days ago, and your info on TV aerials and mounting has helped
me solve a persistent problem with poor digital reception from Sandy (Beds).I bought
from a new mast and bracket set -
I came across your web site from MB21 transmission site link. I must say that if your site is a representation of your work, then you must be listed as some of the best designer / installers of antenna systems I have ever seen ! I have been going over the information listed at your site and have found it very interesting ! I been in electronic servicing for over 35 years and I'm just amazed at your site. I have spent about 3 days on my off time going over info on your site. I now have a better understanding of broadcasting in the UK. Living in the Midwest U.S. our system is different, but the same rules apply, and with our digital switch over coming I already see a host of "junk" being sold as digital ready, or HDTV ready. So we may start to see what you folks have been dealing with for years. Enough said, congratulations on a very informative and interesting site !!! Best Regards !!!
Greg Hammack (USA)
Received my order in record time (considering it's Xmas). All bits there. Even managed to follow instructions. Really useful web site. Cheers Good luck. Dix (Boston)
I am a very satisfied customer ! I phoned-
Thanks for looking after me, all working OK now ! Mr Perry (Sevenoaks)
Best picture we`ve ever had, thanks a lot. Mr Green (Quedgeley, Gloucs. Off Ridge Hill))
After taking your helpful advice on the Mast Head amp it worked perfectly, thanks very much. Mr Fowler (High Green, Sheffield)
I was most impressed with the helpful service and the quality of the products. I now have perfect pictures, a very happy customer. Mr Pinn (Wetherby)
It was a pleasure doing business with you, I`m sure I`ll return for future purchases. Great Website, full of advice. Incidentally many of those living in South Liverpool are on Storeton transmitter (rather than Winter Hill) due to the hills around Woolton. G Partington (Liverpool)
I found you using a web browser and was very impressed by the quality of your service which I found to be polite, knowledgeable and helpful. The products I ordered were dispatched promptly and arrived in very good condition. A Chaplain (Manchester)
"The content of the aerialsandtv website is the best information resource for aerial installations that I have found online and has allowed me to troubleshoot and solve all of my household TV signal issues as well as buy the correct equipment. As a result I had no issue in ordering from the company and can confirm that the subsequent service provided by ATV was extremely helpful and delivery was prompt." J McCallum (Glasgow)
Required cable, mast, lashing kit and bracket, in order to move my aerial to chimney height, and at the same time, get rid of my old brown coax. I chose ATV largely because their website gave the impression that they were a professional and trustworthy company. Someone had gone to considerable trouble to publish that knowledge, a most informative and entertaining collection of data. I was not to be disappointed. I was greeted politely on the phone, and the person at the other end obviously had the time to discuss my options, even though the order value was relatively small. The items were dispatched the following day, and I received them the day after. All items were as I had expected, i.e. high quality. I have no hesitation in recommending ATV to anyone wanting to change/upgrade their aerial installation. B Wilson (Cumbria)
ATV provided me with an aerial, pole cable, fittings etc. With their excellent advice
and competitively priced quality products I was able to get a really improved signal
into 5 rooms. I have no reservation in recommending the company to anyone.
Many thanks R Reynolds (Birmingham)
The order arrived promptly and everything was fine apart from the (10ft) mast which had somehow been crushed at one end. As I did not have time to ask for a replacement I decided to use it as it was. I found the person who dealt with the order on the phone both pleasant and helpful and would be happy to recommend your firm to others. I realise that you are not to blame for the condition of the aerial mast. Many thanks J Butler (N/hampton)
"ATV provide a truly expert service and managed to get me decent reception in a very poor area by recommending and supplying exactly the right equipment and advice. Good prices too." Colin Duffy CEO Inet Telecoms ltd (Voipfone) www.voipfone.co.uk
Your advice and service was first class, the aerial you recommended is performing very well. I had a problem with reception on BBC 1 from Bilsdale this is now cured, also just to let you know that I can still receive film 4. The only problem I encountered was the delivery which took 5 days with numerous phone calls to yourself and the carrier though I am aware that once the goods leave your premises you have little control. Brian Ashton (Darlington)
After looking at the information on your useful website recently, I telephoned ATV to get some advice on a splitter for my loft aerial and whether I needed an amplifier. Following the advice given I purchased a four way splitter which arrived the very next day. The splitter was good value for money, of a high quality and worked perfectly. I now have three TVs running off my loft aerial (with one spare socket) and each has very good quality pictures. Thank you ATV for your impartial advice and excellent service. John Phillips (Devon)
Just to let you know that after your phone advice, the new mast and fittings I purchased
have been installed and the aerial is working well on both digital and analogue signals
We take customer service very seriously, but we also like to hear when our products have helped our customers achieve the desired outcome, not forgetting any info which may be of help to others reading this site. Use the “Contact Us Form”, or the phone !
The two below stay at the top !
An excellent web-
I spend (too) much time looking at aerial installs as well. My wife constantly reminds me not to do this this whilst driving, a lesson to all of us with a similar inclination ! Justin Smith (ATV)
Lack of time means we don`t get a chance to update this page very often, though we`re still grateful for all your feedback, virtually all of which is positive I may add. Please be assured that we read all your E Mails and reply to them individually. A separate file on our computer is reserved for complimentary E Mails, we never delete one of those !
Feedback (where relevant) is more regularly added to the Aerial Reports page .
I don't do feedback to websites, especially when, having purchased a product, I get an unsolicited mail from tiddlypom.com, or whoever, saying "rate your recent transaction from.....".
"NO" I think to myself in my best grumpy old man thoughts, "go and insert the Paxo
in an appropriate fashion".
You lovely people are different, though. Having lost signal, (we were fine after changeover to digital) I eventually climbed onto the roof from an attic window, convinced all I had to do was remake a broken connection, as we sometimes had an intermittent signal. As I have often found in the past, I was wrong, corrosion meant the aerial was past all hope of rescuing. Whilst I was up there, I took all three aerials down, the other two being an unused VHF 4 element yagi and a 5/8 150Mhzwhip. When I installed the whip originally I had stood on the chimney to do so, no way did I have the nerve to do so again, I'm a pensioner now. So, back indoors to talk to my friend Google, and I found you site. I must say I was delighted I did. Good common sense info and the oft quoted statement that RF is a black art. After a pleasant couple of hours browsing, chuckling & learning, I decided on a log periodic & a roll of cable, which I ordered on a Sunday. We were just about to go out the following Tuesday, (It's great being pensioners!) when the courier arrived, before 9am, with the goods! terrific service! So, up on the roof, easy guesswork alignment of the aerial as the 3dB points are quite far apart, & 100% signal and quality on 3 muxes. (The other 3 are lower power on Mendip at the moment, but still 100% quality)
So, connect everything back to the distribution amp, and.....nothing! It had died. So back to your site for more advice, and bought a variable gain masthead amp. ordered by phone so save on postage, ( I may not be a northener but I can pretend,) and the young lady said "the postman collects in 15 minutes, we may may not get your goods out tonight." Next day the postman knocks (twice) and there is the parcel from you. That is really good service, and dedication above and beyond the call of duty. I shall certainly recommend you to my friends, and use you again when I need related products. Keep up the good work! (C Greaves Trowbridge)
I think the lesson here is that using decent cable, decent splitters and proper face plates makes a big difference. (Dave Jones Enfield)
It is not unusual to improve your signal by either dispensing with a cheapo wall plate or swapping it for a decent non isolated screened one (Dave`s been quite lucky to get this much improvement though ! ). The isolating caps can negatively affect the signal and a lack of screening can pick up impulse interference. My advice chimes in with Dave`s, and is to always replace cheapo wall plates, plus any budget splitters or cable. None of them are particularly expensive, so just change them as a matter of course How to repair a Budget wall plate.
[Link] Just to say thank you again for the prompt service form ATV. With the help of your excellent and informative website, and the stuff I ordered from you, I have now wired up the downstairs extension for sound and vision.
When the new aerial was fitted last year I asked the install guys (CAI) [Ohhh. Ohhh.......
I should add here -
I was surprised at how much difference replacing the faceplate made. From the figures I could have split the TV signal at least one more time !
(I have summarised Dave`s results into the table below)
I recently ordered aerial cable, splitters coax plates etc.
Firstly I would like to say that I found the information and guidance notes on your website were extremely helpful and excellent to use to help identify parts required and how to fix correctly, descriptions and pictures being excellent. Whoever designed this did a first class job. I would also like to say the lady that took my call was also helpful with ample knowledge and patience to assist. Finally I would like to say the products were supplied at a competitive price, well packed, dispatched and delivered extremely quickly. Best regards Keith (Northampton)
Errrr, watch out ! Yesterday I walked into a lamp post (ouch ! ) whilst preoccupied by a crappy Bacofoil installation hanging off the chimney on a house in Bredbury Green (Manchester). Unsurprisingly it was installed on a house owned by a builder, he probably bought the tin foil aerial from Screwfix. Obviously I should have been looking where I was going, but, at the same time, if the aforementioned builder hadn`t parked his van half way onto the bleedin` pavement, I`d not have been walking right up next to the wall where the lamp post was waiting for me...... Anyway, be warned. (8 Apr 2011) (Link)
Carlsberg (or Carling for that matter) don't do aerial websites but, if they did, this is exactly what it would be like. Seriously, your site is full of superb information, I'll be ordering very soon ! Paul Harrison (Bristol) (and he did, thanks for that.......)
Thank you for the prompt shipping of the aerial and fixings I ordered. I installed it the next day and we now can receive all the digital Muxes from Winter Hill despite us living in a ditch where everything else is pointing at the local relay on Dog Hill. I thought you might be interested in the method I used to determine the exact direction to Winter Hill from my house. Which is a big help to limit the amount of wafting the aerial left and right once up the ladder, while someone else is watching the signal strength indicator on the STB. Use Google Earth to open up a image that includes the transmitter location and the location where you are trying to receive it from. Using the "ruler tool" of Google earth draw a line between the transmitter to the receiving area.(rough locations are ok at first). Then zoom in on the transmitter and using the ruler tool again move that end of the line to spot on the transmitter. Then zoom in on the receiving end and using the ruler tool put that end of the line spot on where the aerial is to be mounted. You now have a picture, that you can save and print, of the exact direction to the transmitter. Also the Google ruler tool tells you the exact distance between receiver and transmitter. As a last bonus feature, If, as in my case, there is high ground close by between my house and the main transmitter you can put the cursor on the house and Google earth shows its elevation above sea level, (add height of house and pole) then moving the cursor along the line you can locate the highest point and it's elevation between the receiver and the transmitter. Drawing a new line between my house and the high point, gives the distance, from all this and a bit of trigonometry, give or take a wavelength or few, you can calculate a good idea how much the aerial needs to be angled upwards to pick up the signal coming over the hill. Best regards, Patrick Holdaway (Shaw / Manchester) Also see “Patrick`s Pictures” of a bodged Bacofoil aerial.
Just a short testimonial to summarise the service I received. I ordered all the bits
for putting up a new digital tv aerial and required some advice on this. I received
replies to my query emails within hours, not days or weeks (or never) like some.
These guys genuinely know their stuff and you can tell by their superb no nonsense
website. Sure, they're not the cheapest, but I think we have too much 'cheap' in
our country these days. You get what you pay for and that gets you superb service
and parts. Buy with confidence.
Absolutely excellent company, too few like this out there any more. Well done. K Jones.
We are more than willing to give advice to those actually purchasing from us. Could those only seeking information please just find the answer somewhere on this site, or ring an aerial installer local to them, or call the reception advice phone numbers.
If you`ve found this site informative and, hopefully, interesting as well,
I wanted a long telly aerial cable with the right connecty things at each end so I could take a portable telly camping and actually watch it. It may surprise you that I'm no expert in such matters and I was just going to nick down to B&Q and hopefully happen upon the required gubbins off the shelf UNTIL I came across this website. It was so interesting, fun and informative that 40 minutes of work skiving later I picked up the phone and told the nice man at ATV what I needed. Less than 24 hours later, here it is sat on my desk. Brilliant! Nice people, great service, quality all round. (M Leadbetter)
[Link] Thanks for the discretionary refund and for one of the most quirky and humorous
websites I have found in a long time... Got the loft kit through, someone enjoyed
packing that more than I did unwrapping it ! I must admit I am going to use the loft
kit for an outside install but it's only for a DAB dipole; honestly! (well, to be
fair, there isn`t much windloading on a DAB dipole). Just another word of thanks.
My son has rarely managed to get many channels on the TV in his flat where it's connected
to a loft aerial (he's not allowed an external one -
We`ve had a few E Mails from people saying the`ve had significant improvements by taking out crappy wall plates. Using a decent screened non isolated wall plate is an alternative to bypassing a budget surface plate.
Hi Justin, greetings from the sunny Borders. Thanks for the stamps -
First: the FM half-
[Link] This might amuse you: I've been helping my son move into a new (quite old actually) house. The TV wouldn't work. In the course of trying to figure out what was wrong I bought a new coax extension cable -
To cut a long story short, the cable connection from the aerial was knackered, but we got full freeview reception from the 4m extension cable by itself,
It`s not unknown to get a signal with just the cable (i.e. no aerials at all), though it`s fairly rare and you do obviously need to live in a pretty strong signal area ! An interesting sidelight is that crappy cable is actually more likely to pick up a signal than decent cable because cheapo cable hasn`t got as much shielding. I can remember doing a set up at a house where the guy wanted his Freeview box tuning in but he only had an old A group aerial. Because at that time Sheffield/Crosspool had MUX1 on CH63 so I warned him he wouldn`t get the BBC channels because that MUX would be out of band. Imagine my surprise when I tuned his box in and all the BBC stuff was there, rock steady, no breakup ! He lived in a strong signal area and MUX 1 on Crosspool had just increased its output from 100W to 1kW. I`m fairly sure he was actually picking the signal up from his crappy old low loss CoAx and not through his aerial at all.
[Link] Hi there. In my lounge I had a cheap plastic aerial splitter (1 male to 2
female) plugged into the TV coax socket on the wall to feed a Panasonic HDTV (with
a built in Freeview tuner) and a TVonics PVR (non-
An interesting report methinks. We can`t promise that upgrading from a cheap nasty plastic splitter will always have quite such a positive effect but this proves it does sometimes work, a better splitter`s only a few quid anyway so what have you got to lose ? Actually, it`s worth upgrading anyway because the metal splitters are physically stronger and, even more importantly, they`re screened.
[Link] I just wanted to say thank you to Angela for her friendly & professional help
last week. I was experiencing severe pixelation on certain channels and had phoned
to place an order for a complete new system (aerial, brackets, cable, connectors,
amp/splitter etc). After discussing the finer details of the problem, as well as
environmental factors such as our location relative to the transmitter and aerial
placement etc, Angela suggested I try just replacing my existing 6-
I must say I'm extremely grateful for Angela's time & advice. I now have 100% quality on all channels on all 5 TVs in the house. Not only that, but it also saved me a considerable sum of money and, I suspect, a lot of frustration that would have ensued had I followed my initial plan.
I've already recommended you to a friend of mine who was also pleased with the service he received -
Many thanks, indeed. Best regards
When I asked for your advice a couple of weeks ago you could of told me and sold me anything. You did not. Before ripping all the coax out of all the rooms I thought I would first try quality cons and a four way splitter with F cons. I phoned my order on friday 4.30pm and was told I would receive it early the following week. Cool. Got up saturday morning and there it was. Postman must of wet bed as he usually comes around 1pm. Now lets not forget this is Jan and the country is covered in snow you must be related to that fat bearded bloke in the red outfit, anyway thanks for the advice, all TV's are working fine. We can all get back to ignoring each other. ATV you are tops and your site is informative and so funny. C Ingham.
Selection of customer feedback on this page :
I stumbled upon this site whilst 'Googling' for information on how to choose and
erect a TV aerial. I found all the information i needed right here and planned my
install meticulously. Just to be sure I phoned up and asked for advice (just in case
i had missed something) I was advised that even through a 6 way splitter I might
not need the mast head amp, and I didn`t. The order I placed arrived quickly and
my first install is now complete -
The idea of supplying a securing eye with the kit is brilliant -
Thanks again guys, I will be ordering again soon as i need a TV aerial at my house in Boston too.
P Beardsworth (Boston)
Brilliant website. We have the same sense of humour. Well done.
Me a sense of humour ? ! ?
Don`t tell my wife ! ? !
No, actually, do tell my wife……….
Justin Smith (Link)
Thank you so much for such a useful mine of online information about all aspects
of signal transmission and reception, the advice about the equipment required and
the means of using it in order to obtain clear signals. The gain curves and dimensions
of aerials is really useful. I especially like the links between various parts of
the site to allow one to move across it easily when following a particular line of
investigation. The online shop is simple and easy to explore. The website is superb,
and perfect for us amateurs to learn from and use.
The advice and care of the staff on the telephone. Those to whom I have have spoken have been very patient, thank you, and so very helpful with technical advice and product descriptions. It has been a pleasure to purchase from you.
The very high quality of the parts that I purchased ( a mast head amp and PSU, wall plate, connectors and co-
So, I have a job well done at home -
Very many thanks and best wishes to you all.
* Builders may have the excuse of ignorance / lack of knowledge when they use cheapo stuff, but aerial installers don`t and most of them also use the same grade of products. The explanation being that aerial installers are notorious tight arses…….
[Link] Thanks for the quick delivery of the 3 TV Fly leads. These are a massive
improvement over the "other" cables I was using. Old ones were from amazon as an
People really do underestimate the importance of fly leads, cheapo ones really are a poor investment. They may often work, but in significant numbers of installs they`re a contributory factor to the problem or even the whole of the problem. And, let`s face it, a decent fly lead is only £4, possibly only £2 or £3 more than a budget special……..
[Link] I bought three fly leads (custom flyleads in this case) off ATV in an attempt to reduce or remove HDMI RF interference between my PVR and the TV. Before the changes I couldn`t get much reception on most channels at 1080p and lost Freeview HD and some SD channels on TV when the HDMI was carrying 1080i. If I unplugged the HDMI the channels disappeared.
Changing the crappy fly lead from the wallplate to the mast head amplifier PSU resulted in some HD returning at 1080i but not at 1080p.
Upgrading the cheapo lead between the mast head PSU and the PVR made no difference,
The lead between the PVR and the TV was replaced with one of yours and like magic, all the channels were then available, even when HDMI was connected at 1080p.
What I don`t understand is why cheapo HDMI leads seem to cause less interference than high psec one, are they operating at a different frequency???
(M Blow Crewe)
I must confess I don`t know much about HDMI and all that, I`ve still got a CRT TV (as at 2016) and am quite happy with it ! But I feel certain this customer report will be of use to many people, so thanks ! If anyone knows the answer to the question at the end please get in touch and we`ll put it on here.